Smart Talk: Connecting new service will be less hassle with smart meters
The process for connection and reconnection of service will get a lot simpler for customers with the full deployment of smart meters. Starting or stopping service will be almost as fast as flipping on a switch.
That’s in stark contrast to the time it takes today. Currently, customers have to make an appointment and wait for a technician to arrive to manually turn services on or off. Appointments are available in two-hour increments. With smart meters, customers wouldn’t have to take two hours off of work or wait two hours for a technician; MLGW could remotely turn services on or off. All it would take is for the customer to make a phone call from their residence to MLGW's Call Center to be connected.
Offering this type of service enhancement far exceeds what most cable companies or Internet providers can deliver, and it’s an option customers deserve. Improving connection and reconnection service times is just one of the many reasons why MLGW is looking forward to installing smart meters.