Friday, July 17, 2015

MLGW completes restoration of damages caused by Tuesday’s storm

MLGW completed its storm restoration efforts at 10:30 p.m. on Thursday. Service has been restored to all 28,000 customers who were without power initially due to Tuesday’s storm.

“I’m pleased to announce we have completed the restoration process of all the outages caused by Tuesday’s brutal storm ahead of schedule. I’d like to commend our crews, who worked as safely and efficiently as possible, as well as our customers, who displayed patience and understanding throughout this process. We continue to strive to be the best utility for our customers,” said MLGW President and CEO Jerry Collins.   

Thursday, July 16, 2015

MLGW Continues Third Day of Restoration Efforts

MLGW continues its restoration efforts after strong storms rolled through the Mid-South on Tuesday afternoon. The utility has restored service to 27,500 of the 28,000 customers who were without power initially due to the storm.

Approximately 1,100 customers are currently without power, with about 450 of those outages from the original storm event. MLGW still estimates Friday noon for full restoration due to Tuesday’s storm.

Currently, 79 crews are working to restore power. Crews from other utilities are also assisting with restoration efforts.

Customers still without service should report their outage to MLGW’s outage hotline at 544-6500.

To report an emergency such as downed wires or gas leaks, please call 528-4465. This number should be treated like 911 and only used for these types of emergencies

The Electric Service Restoration Process:

Areas with the heaviest damage have the longest restoration times. With yesterday’s storm, restoration efforts involve multiple MLGW crews performing repairs. For example, an MLGW troubleshooter may be sent out to analyze a problem. If the problem is simple, the troubleshooter may be able to make repairs and restore power. For outages with more extensive damage, tree trimmers, overhead crews, or other additional resources may be dispatched to make necessary repairs. These repairs could include pole or equipment replacements and the re-installation of power lines.

Generator Safety Tips:

•  Never use a generator indoors or in an enclosed area such as a garage. Generators emit toxic carbon monoxide from the engine exhaust.

•  A generator should only be operated in a well-ventilated and dry area, away from air intakes to the home.

• Do not attempt to restore power to your entire house by plugging the generator into a wall outlet. The electricity produced by a generator cannot only ruin your home’s wiring and start a fire, but it can also feed back into the utility system and energize a line thought to be without power possibly injuring utility workers trying to restore power. It can also cause damage to the generator when electric service is restored.

• Handle fuel carefully. Turn the generator off prior to refueling. Gasoline, kerosene and other flammable liquids should be stored outside of living areas in properly labeled safety containers.

• Turn off or disconnect all appliances prior to operating a portable generator. Once the generator is running, appliances powered by the generator can be turned on one at a time.


For additional safety and energy-saving tips, visit mlgw.com.

Wednesday, July 15, 2015

Storm restoration efforts continue

MLGW continues its restoration efforts after strong storms rolled through the Mid-South on Tuesday afternoon. The utility has restored service to more than 24,000 of the 28,000 customers who were without power initially due to the storm. Approximately 3,500 customers are still without power.

Currently, 73 crews are working to restore power. Crews from other utilities are also assisting with restoration efforts.

“Our crews are working as quickly and safely as possible to bring every single MLGW customer’s power back online. The quick but powerful storm system that came through packed very high winds which damaged numerous trees and power lines across the city,” said MLGW President and CEO Jerry Collins.

The estimated time for full restoration due to this storm is Fri., July 17 at noon.

Customers still without service should report their outage to MLGW’s outage hotline at 544-6500.

To report an emergency such as downed wires or gas leaks, please call 528-4465. This number should be treated like 911 and only used for these types of emergencies

The Electric Service Restoration Process:

Areas with the heaviest damage have the longest restoration times. With yesterday’s storm, restoration efforts involve multiple MLGW crews performing repairs. For example, an MLGW troubleshooter may be sent out to analyze a problem. If the problem is simple, the troubleshooter may be able to make repairs and restore power. For outages with more extensive damage, tree trimmers, overhead crews, or other additional resources may be dispatched to make necessary repairs. These repairs could include pole or equipment replacements and the re-installation of power lines.


Generator Safety Tips:

•  Never use a generator indoors or in an enclosed area such as a garage. Generators emit toxic carbon monoxide from the engine exhaust.

•  A generator should only be operated in a well-ventilated and dry area, away from air intakes to the home.

• Do not attempt to restore power to your entire house by plugging the generator into a wall outlet. The electricity produced by a generator cannot only ruin your home’s wiring and start a fire, but it can also feed back into the utility system and energize a line thought to be without power possibly injuring utility workers trying to restore power. It can also cause damage to the generator when electric service is restored.

• Handle fuel carefully. Turn the generator off prior to refueling. Gasoline, kerosene and other flammable liquids should be stored outside of living areas in properly labeled safety containers.

• Turn off or disconnect all appliances prior to operating a portable generator. Once the generator is running, appliances powered by the generator can be turned on one at a time.

For additional safety and energy-saving tips, visit
mlgw.com.

Restoration Photos from Tuesday's Storm

Crews have been working around the clock to restore electricity service to our customers. So far over 24,000 of 28,000 customers have been restored.






ADDITIONAL COOLING CENTERS OPEN TO ACCOMMODATE CITIZENS LEFT WITHOUT POWER AFTER TUESDAY STORMS

MEMPHIS, TN – The City of Memphis is opening additional cooling centers to residents still without electricity as MLGW crews work to restore power after heavy rain and damaging winds hit the northern part of the city Tuesday afternoon.

Office of Emergency Management (OEM) has implemented its Thermal Plan and the city has opened a total of three cooling centers:

·         Orange Mound Community Center, 2572 Park, Ave. 38111, 576-6878
·         Raleigh Community Center, 3678 Powers, 38128, 372-2085
·         Whitehaven Community Center, 4318 Graceland, 38116, 332-0783

These centers will remain open until 8pm. Citizens can also find relief from the heat at malls, shopping centers, libraries, and community centers that are opened during normal business hours.

MATA will assist individuals in need of transportation to community center sites. Please call 901-636-2525 to arrange transportation.

MLGW continues with its second day of restoration efforts. The utility has restored service to nearly 21,000 of the 28,000 customers who were without power due to the storm. A little more than 7,000 customers are still without power. Currently, 73 crews are working to restore power. Crews from other utilities are currently assisting with restoration efforts. The estimated time for full restoration due to this storm is Fri., July 17 at noon.

The OME is working with the area partners the Red Cross, Shelby Cares, the Union Mission and Salvation Army to identify and meet citizens heat-related needs. Also, Memphis Fire Department and Police personnel are  conducting wellness checks on individuals with known needs and power issues.

The following health precautions are recommended to avoid dehydration, heat-related illnesses or more severe consequences, especially among vulnerable populations such as the elderly and young children.

·         Drink non-alcoholic and caffeine-free liquids, such as water and juices. 

·         Be aware of those at high risk, such as the elderly, infants- check on elderly parents, relatives, acquaintances and neighbors as often as possible.

·         Do not leave infants, children, the elderly or pets unattended in a parked car (even if the windows are down or the air conditioning is on) or any other hot environment.

·         Plan to exercise and do other strenuous activities early or late in the day when it is cooler or utilize air-conditioned facilities.

·         Use an umbrella, hat or sunscreen to protect your skin from the sun, and wear loose-fitting and light clothing to help heat escape away from your body. Rest frequently in a shady area.

·         Ask your physician whether you are at particular risk because of medication. 

·         Remember to leave fresh water in the bowl for pets kept outdoors and provide as much shade as possible. Change the water frequently to prevent mosquitoes from breeding.

Those feeling any symptoms of heat illness such as dizziness, nausea, muscle cramps or headache, should immediately stop all activity and move to a cooler area to rest and drink fluids. Medical attention should be sought if symptoms do not improve.


Please follow OEM on Twitter - @MemphisOEM, Facebook - City of Memphis Office of Emergency Management. If you have questions, please contact OEM at (901) 636-2525

Call for your Pilot Safety Inspection

MLGW’s Pilot Safety Inspection program begins August 10 and will run through February 29, 2016. You can schedule an appointment beginning August 10. Appointments scheduled between September 1 and September 30 are free. Appointments scheduled between October 1 and December 31 will incur a $54 fee. The fee will be billed to your account and covers up to three gas heating appliances. 

Each additional appliance over three will cost an additional $16 fee. The service is free to physically challenged customers and seniors (60 years and older).

To schedule an appointment, please call 820-7878 to choose a date and time convenient for you. You may also use our Interactive Voice Response (IVR) system to schedule an appointment. You will need your 16-digit account number when using this system.

You may schedule an appointment for a Tuesday, Wednesday, Thursday or Saturday for one of the following time slots:

• 8 a.m. - noon  • noon - 4 p.m.  • 4 p.m. - 8 p.m.

• Saturday appointments are either 8 a.m. - noon or noon - 4 p.m.


For the best selection of dates and times, call as soon as possible. MLGW’s Customer Care Center is open from 7 a.m. - 7 p.m., Monday through Friday.

MLGW Continues Second Day of Restoration Efforts: Outside Crews to Assist

MLGW continues with its second day of restoration efforts after strong storms rolled through the Mid-South on Tuesday afternoon. The utility has restored service to nearly 21,000 of the 28,000 customers who were without power due to the storm. A little more than 7,000 customers are still without power.

Currently, 73 crews are working to restore power. Crews from other utilities are also assisting with restoration efforts.

The estimated time for full restoration due to this storm is Fri., July 17 at noon.

Customers still without service should report their outage to MLGW’s outage hotline at 544-6500.

To report an emergency such as downed wires or gas leaks, please call 528-4465. This number should be treated like 911 and only used for these types of emergencies.


Downed Power Lines:
MLGW is reinforcing the need for safety around downed power lines and other potential hazards as residents cut away and remove trees from their properties.

Customers should avoid contact with downed power lines—even if their home or area has experienced a loss of power the lines could still be energized. Also, if they are not careful, it is possible for the body to become a conduit for an electrical current, which could result in serious injury or death.

Customers are also asked to avoid the immediate area where MLGW crews are working. These work sites can be extremely hazardous.

Generator Safety Tips:
•  Never use a generator indoors or in an enclosed area such as a garage. Generators emit toxic carbon monoxide from the engine exhaust.
•  A generator should only be operated in a well-ventilated and dry area, away from air intakes to the home.
•  Do not attempt to restore power to your entire house by plugging the generator into a wall outlet. The electricity produced by a generator cannot only ruin your home’s wiring and start a fire, but it can also feed back into the utility system and energize a line thought to be without power possibly killing utility workers trying to restore power. It can also cause damage to the generator when electric service is restored.
•  Handle fuel carefully. Turn the generator off prior to refueling. Gasoline, kerosene and other flammable liquids should be stored outside of living areas in properly labeled safety containers.

•  Turn off or disconnect all appliances prior to operating a portable generator. Once the generator is running, appliances powered by the generator can be turned on one at a time.
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