Tuesday, March 3, 2015

Winter Energy Tips + Protect Your Pipes

Winter energy tips

Follow these tips to keep your hard-earned energy dollars from escaping your home.

• Set your heating thermostat no higher than 68 degrees. Each degree above 68 adds as much as four percent to your bill.

• Dress in layers to retain body heat.

• Keep delivery and return vents open in rooms you use and closed in those you don’t.

• Keep central heating air filters clean.

• Close garage doors.

• Add weather stripping and insulation to your home to prevent air from escaping.

Protect your pipes from freezing

Freezing temperatures make your pipes vulnerable to the effects of cold weather. Therefore, you must protect your pipes from freezing temperatures.

• Open interior cabinet doors to expose pipes to warmer air, turn all inside faucets to a slow drip, and wrap or cover all exposed outside faucets.

• Do not turn your heat off if you are going out of town; just turn it down several degrees.

• Do not forget to insulate your above-ground water pipes, too. Pipes in the crawlspace or basement under your house could be susceptible to a deep freeze; therefore, pipe insulation is always important. Water heater pipes in the attic should be insulated, as well.

Sisnett named Board Chair

Derwin Sisnett was recently named the new MLGW Board of Commissioners Chairman for 2015. He replaces Rick Masson.

Prior to co-founding Gestalt Community Schools, Chairman Sisnett served as the Executive Director of the Power Center CDC, a Community Development Corporation in the Hickory Hill community. In addition to his work at GCS, Sisnett is active at the University of Memphis where he serves as an adjunct professor in the department of Educational Psychology and Research. He is also a member of several community-based organizations.

Darrell Cobbins will serve as the Vice Chair for 2015.

Monday, March 2, 2015

Download the MLGW App Today!

Our app makes it convenient to do business with MLGW. You can download an app for your Android or iPhone device that allows you to access a variety of utility-related information, including outage status and a mobile-friendly outage map.

The app is available for free at the Google store, through Android devices, or via iTunes for iPhone and iPad users. One of the app’s most useful features is the ability to check the status of an outage at your address. Other features include: payment arrangements, important numbers, payment locations, bill due date and amount, as well as energy tips.

Aging in Place Program - Launching in March 2015

Habitat for Humanity of Greater Memphis' Aging in Place program, a partnership between Service Over Self (SOS), MLGW and The Plough Foundation, will launch in March 2015.

This program will improve the physical accessibility of homes and make critical repairs to help Shelby County senior citizens continue to live in their own homes longer. The program will begin accepting applications on March 2, 2015.

Applications will be completed over the phone at 901-322-3500. Hearing impaired applicants may apply in person. More information is available here.

To qualify, you must:

• Live in Shelby County, Tennessee.

• You must have one person living in the home full-time who is 60 years of age or older.

• The senior citizen must have a qualifying need for accessibility modifications, weatherization or home repairs as determined by Habitat.

• The owner of the home must live in the home full-time.

• The owner of the home cannot be behind on city and/or county property taxes.

• The owner of the home cannot be behind on the mortgage, if there is one.

• The household must meet the income guidelines based on family size.

• Those selected for the program must be willing to participate in energy efficiency training and follow-up surveys with Habitat.

Rental properties ARE NOT eligible to receive assistance through this program. Cosmetic work also is not a part of the Aging in Place program. This program is focused on critical home repairs; mobility and accessibility modifications; and weatherization that would be considered crucial to seniors’ ability to remain in their homes as they age. For the latest updates, please call the Aging in Place program information hotline at 322-3500.

Friday, February 27, 2015

MLGW Winter Moratorium For Seniors Ends March 1

Participating customers are eligible for extended payment plans.

Our Winter Moratorium for seniors ends March 1.

The moratorium provided elderly (60 years or older) and disabled customers with uninterrupted utility service during the coldest months of the year from December 1 to March 1. However, participants were not relieved of their obligation to pay. About 900 customers enrolled.

Those, who have balances on their accounts at the end of the program, will be eligible for an extended payment plan for up to three months upon request. They can contact MLGW Customer Care at (901) 544-6549.

Friday, February 20, 2015

MLGW Responding To Calls About Gas-Like Odor

MLGW has found no gas leaks in its system.

We have received numerous calls from customers about a gas-like odor in their areas. The calls to MLGW’s Emergency Line (528-4465) began early this morning; MLGW technicians have, and will continue to respond to calls, though a backlog has developed.

The odor is likely mercaptan, the additive that gives natural gas its smell. Given the pathway of the odor reports, MLGW suspects that a tanker, carrying mercaptan, may have been leaking as it passed through the area. Surrounding counties have also received reports of an odor.

No gas leaks have been found at any of MLGW’s Gas Gate Stations nor anywhere else in the MLGW system.

MLGW technicians will continue to respond to all calls. There is a large volume of calls and an estimated time of arrival is not available.

If a gas leak is suspected inside the home, customers should call (901) 528-4465 to report it and are urged to vacate until MLGW can inspect the home.

If a gas leak is suspected outside the home, then customers do not have to leave their residence until MLGW arrives.

MLGW and TVA continue to ask customers to conserve

Memphis and Shelby County will again experience extremely cold temperatures Thursday night into Friday morning. While the Tennessee Valley Authority’s electric system remains stable, MLGW customers are asked to continue to conserve power wherever possible through noon on Friday.

• Open the blinds on the south side of your home during sunny days, but keep the blinds closed on cloudy days and at night.

• Postpone using electric appliances such as dishwashers, dryers and cooking equipment during peak power use times early in the morning and early in the evening.

• Turn off nonessential lights, appliances, electronics and other electrical equipment

More energy-saving tips can be found at mlgw.com.
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