Thursday, September 18, 2014

Road Construction to Impact Intersection of Mendenhall and Shelby Drive

MLGW construction is expected to cause major disruptions on Mendenhall at the Shelby Drive intersection from 7 a.m. to 5 p.m. this Saturday, September 20, where crews are completing duct line for a manhole installation.

The project will affect northbound traffic along Mendenhall as well as east and westbound traffic on Shelby Drive. The intersection will continue lane shifts and closures throughout October.

Monday, September 15, 2014

Gas Work to Impact I-240N at Poplar Overpass

MLGW crews will be shutting down two lanes at a time on Interstate 240 North to coat gas main lines beneath the Poplar overpass, just before Bellevue Boulevard, on Monday, September 15.

The work will begin at 8 p.m. and will last several hours. The gas main lines are being coated to prevent rust and corrosion.

Friday, September 12, 2014

Flooding Leads to Evacuations from Homes and Vehicles

Damage estimates are being compiled this evening in the wake of this morning’s flooding caused by hours of steady rain from about 5:30 to 9:30 a.m.

“We began our coordination effort early this morning. Late this afternoon, representatives of law enforcement, fire and emergency response agencies met at our emergency operations center to talk about flood damage and ensure there was coordination among agencies across the county,” said Shelby County Mayor Mark H. Luttrell, Jr.

More than 40 people are staying at a comfort station at the Ed Rice Community Center on North Watkins after 25 homes were evacuated in the Frasyer and Raleigh areas.

Memphis firefighters and police officers also rescued more than 30 people from their vehicles near Mountain Terrace.

“We had more than five inches of rain in just a few hours. That overwhelmed drainage systems and sent water over the top of creeks and tributaries near the rivers,” said Bob Nations, Jr., Director the Shelby County Office of Preparedness.

Southland Mall was closed after heavy rains led to a partial roof collapse. No shoppers or employees were injured.

Shelby County Firefighters rescued the driver of a Shelby County School bus when heavy rains forced it into a ditch on Deadfall Road.

In Bartlett, the downpour damaged Bartlett High and Bartlett Elementary Schools. The town’s municipal center was also damaged along with other businesses on Stage Road near Bartlett Boulevard. Water also crept into two homes in the nearby neighborhood.

Heavy rains also flooded neighborhoods in the Brunswick area. Minor damage was noted at a few homes and businesses.

No homes or businesses were damaged in Millington, but many vehicles were overtaken by high water along Singleton Parkway and Pleasant Ridge Road.

A number of creeks and tributaries are near flood stage. The various emergency response agencies and the National Weather Service will be monitoring conditions through the night.

“Forecasters say we’ll have periods of rain that could cause more flash flooding in the Shelby County area. It’s vital we keep watch on conditions to ensure citizens and motorists stay as safe as possible,” added Director Nations.

For more information contact the Shelby County Office of Preparedness at (901) 515.2525.

Friday, September 5, 2014

MLGW Statement on Meter Reading

MLGW Statement on Meter Reading

(September 5, 2014) – As part of an ongoing investigation, Memphis Light, Gas and Water Division has terminated seven meter readers and indefinitely suspended another for falsification of MLGW records.

Falsification of MLGW records is neither allowed nor tolerated. The ongoing investigation, which began in May, revealed that false readings were being entered for unread meters. Recently-installed smart meters led to the detection of false readings. The investigation is still ongoing. Further disciplinary action is expected.

“Falsification of meter readings by MLGW employees will not be tolerated,” said Jerry R. Collins Jr., MLGW president and chief executive officer.

Most of the residential and commercial accounts that have been affected by the erroneous data have already been corrected. Adjustments included either a credit or back-bill to those affected. Credits were applied in overbilled cases; customers were back-billed for services used but previously unbilled in accordance with state and federal law and MLGW policy. Affected customers could qualify for payment arrangements that extend re-payment over several months.

Each month, more than one million meters are physically read. MLGW is committed to accuracy and professionalism in meter reading. Additional measures to both prevent and detect falsification of meter readings are being put in place, though no system is perfect.

Customers are encouraged to become familiar with their usage and billing histories. Customers can access up to two years of billing history by logging into MyAccount on Customers can also call MLGW Customer Care at 901-544-6549 if they have questions.

MLGW is the largest three-service public power utility in the nation, serving more than 420,000 customers in Memphis and Shelby County.

Monday, August 25, 2014

MMBC Economic Development Forum August 26-28

Learn how to do business with MLGW by visiting the MLGW booth (#501 & 524) at the 2014 MMBC Economic Development Forum: “The New Dynamic for Growth" tomorrow, Tuesday, August 26 through Thursday, August 28.

Jozelle Booker, Manager of MLGW Procurement and Contracts Management will facilitate “The New Frontier in Construction Project Delivery” this Wednesday from 2:45 p.m. – 3:30 p.m.

MLGW President Jerry Collins will be at the CEO/Presidents Roundtable as a panelist for the 2014 Economic Development Forum on Thursday from 8:30 a.m. – 10:00 a.m.

Derwin Sisnett, who is on the MLGW Board of Commissioners, will facilitate "2GMBE: New Mindset of Young Entrepreneurs Capitalizing on the Innovation Economy" on Thursday from 10:30 a.m. – 11:30 a.m.

For more information and/or to register call or visit: (901) 525-6512, or

Friday, August 8, 2014

MLGW to promote National 811 Day

Encouraging customers to call Tennessee811 hotline before digging

Some numbers you know by heart and 811 should be one of them. National 811 Day is August 11, 2014 (8/11) and reminds the public that calling before you dig prevents damage to underground utilities such as gas and electric lines and keeps residents safe.

When residents call 811, underground utility lines will be located free of charge. Tennessee law requires that individuals give notice to the 811 center three business days before digging begins. This service is free, and all residents who intend to excavate or have contractors excavate are required to call.

Damage to utilities can occur during installation of a fence or mailbox, building a deck or additional room, and even gardening. “We want residents of Shelby County to realize that underground utility lines can be disturbed or damaged by common home improvement projects,” said Jerry Collins Jr, MLGW President and CEO. Digging without calling can result in damage to underground utility lines, harm to residents, disruption of neighborhood service, and fines and repair costs for those responsible.

If residents hit or damage a utility line in the process of excavation, they should immediately stop digging and call MLGW. Remember that natural gas smells like rotten eggs. If residents smell this odor, they should evacuate the area right away and call 911 and MLGW’s emergency line (528-4465). MLGW wants to remind residents that the best way to avoid these dangerous situations is to always call 811 before you dig. More information on calling 811 and natural gas safety can be found on MLGW’s website at

Wednesday, July 30, 2014

Pilot Safety Inspections

Our Pilot Safety Inspection program begins August 11 and will run through February 28, 2015. Customers can arrange an appointment beginning August 11. Appointments scheduled between September 2 and September 30 are free. Appointments scheduled between October 1 and December 31 will incur a $55 fee. The fee will be billed to the customer’s account and covers up to three gas heating appliances. Each additional appliance over three will incur an additional $17 fee. The service is free to physically challenged customers or seniors (60 years and older).

To schedule an appointment, customers must call 820-7878. The Interactive Voice Response system (IVR) can also be used to schedule an appointment using the 16-digit account number.

Appointments are available on Tuesdays, Wednesdays, Thursdays or Saturdays for one of the following time slots:

• 8 a.m.-noon • noon-4 p.m. • 4 p.m.-8 p.m.
• Saturday appointments are either 8 a.m.-noon or noon-4 p.m.

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